Engagement Rings FAQ
What is the difference between The Jogia Collection and The Bermark Collection?
The Jogia Collection are rings we have previously manufactured and photographed. The Bermark Collection are designs offered by Bermark Design.
Do you do custom designed rings and other jewellery?
Yes, we have two in-house designers. If you would like a quote on something you have in mind, please feel free to email us.
Do you make rings in 18kt white gold?
Yes, but it is the same price as Platinum, hence we don't offer it as an option online. However, please email or phone us if you wish to have your ring made from 18kt white gold.
Are Your Rings Premade? Can I Come To Your Shop and Look at Them?
We have our most popular designs in The Jogia Collection on display in our showroom. However, all the rings we sell are made to order to suit the centre diamond and finger size.
Can I Buy An Engagement Ring Without Buying A Diamond From You?
Yes, there is a "Buy Now" button at the bottom of the page of each ring. You will need to tell us the dimensions of the centre stone and either send it to us, or, we can recommend a gemstone setter near you.
Do I Get To View The Ring Before Purchase?
If requested, for most rings in both The Jogia and Bermark collections, as well as all custom designed rings, we can send you a 3D printed model of your selected ring before you commit to the ring. Please note, we require you to place an order prior to us sending you a 3D printed model.
How Long Does It Takes To Make A Ring?
It is always difficult to say, but on average about two to four weeks. Some may take longer due to more labour needed, or a manufacturing fault requiring the ring to be remade.
Can You Make Rings Any Faster?
Yes, in most cases we are able to manufacture a ring to accomodate a deadline.
Do You Give Free Ring Resizing?
Yes, we offer one free resizing for each engagement ring we sell. Subsequent resizings and resizings for wedding rings start from $40. We do recommend you get the ring size correct the first time using our free ring sizer.
What Guarantee Do You Have On Your Rings?
We give a better than lifetime guarantee and offer free minor repairs on all our rings and earrings, whether the damage is your fault or not.
How Are Warranty Claims Handled?
All warranty claims and ring resizings must be brought or sent back to us. For those not in Perth, we will organise a courier to send it back to us.