Engagement Rings FAQ

Questions About Our Engagement Rings

Are The Rings Premade? Can I Come To Your Shop and Look at Them?

The rings that in the "in stock" section are the rings we usually keep in stock. We can't guarantee every ring will be on display, as either the rings or the diamonds tend to sell very quickly.

What If I Don't Live In Perth and Want To Have The Ring Made Locally?

If you don't live in Perth, we can recommend one of our preferred jewellers in your city. They are in every major city in Australia and New Zealand.

Can I Buy An Engagement Ring Without Buying A Diamond From You?

No. However, we can refer you to one of our preferred jewellers.

What's The Difference Between Hand-Crafted and Hand-Finished?

Hand-crafted means that the ring is hand-crafted from scratch (ie from a block of gold or platinum) by our master jeweller. As you can imagine, this is a very time consuming and costly process.

Hand-finished means that the ring is made from pre-manufactured parts and is joined, set and polished by our manufacturing team. The benefit of this is that it's a lot less costly, whilst there is still some room for customisation like a white gold setting and a yellow gold band. However, depending on our current stock, it may take an extra week or so to order the parts.

Can You Hand-Craft A Ring That Says It Is Hand-Finished?

Yes, for an extra $250. This is useful if you have customisations that can't easily be done or you require the ring to be manufactured in a short space of time.

Do I Get To View The Ring Before Purchase?

Yes, every ring that is hand-crafted by us can be viewed before final setting and polishing. For interstate and overseas clients, this usually means sending photos of the unfinished ring, but on certain occasions, we can courier the unfinished ring to you. At this stage, any alterations can be made and the process repeats until you are 100% happy.

How Long Does It Takes To Make A Ring?

Normally we say two weeks, however due to our workload in summer months, this can be three to four weeks.

Can You Make Rings Any Faster?

Yes, depending on our workload. However, only for hand-crafted (not hand-finished) rings can be manufactured in a short space of time.

The Ring I Want Isn't Shown Here. Can You Make It?

Yes, the rings shown here represent our previous work. Many clients either use our design service, send us a design or tell us to make a hybrid of the rings they've seen on our site.

What Is Your Return/Refund Policy on Engagement RIng Settings?

With respect to the setting (not the diamond), rings that have been hand-finished come with a seven day, no-questions asked return/refund policy from the time you receive the ring. Returns and refunds will only be honoured if the ring is in an unused and unaltered condition.

Since a great deal of time and labour is spent manufacturing our hand-crafted rings, they can not be returned or refunded. However, our policy is to make you, the customer 100% happy, therefore we will endeavour to fix any problems that may occur. In addition to this, if you change your mind about the design, we are able to manufacture a new ring at a discounted price.

Do I Get A Valuation?

Yes, an independent valuation can be organised at your request through a member of the National Council of Jewellery Valuers.

Do You Give Free Ring Resizing?

For our Perth clients, finger resizing is free. However, for interstate clients, we recommend you visit one of our preferred jewellers to resize your ring, unless you wish to send the ring back to us.

What Guarantee Do You Have On Your Rings?

Our rings come with a 1 year guarantee covering the workmanship of the ring. However, we do recommend you return your ring to us or a local jeweller every two years for polishing and plating, as well as checking the claws and other settings.

How Are Warranty Claims Handled?

If you're in Perth, just bring it back to us and we'll fix it. If in Adelaide, Brisbane, Melbourne or Sydney, we will give you the name and address of one of our recommended jewellers who can fix the ring for you. For those in other areas, we will organise a courier to send it back to us.