Taking Care of Business

…Not quite, but it was amusing when we received this letter this morning.

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Since we’ve switched from YouTube to new 640×480 microscopic videos in MPEG4 format, some customers are having trouble viewing them.

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We’ve been thinking about how to take microscopic videos for a while now, but we couldn’t because we didn’t know how to, or have the proper equipment.

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In Australia at least, foreign transactions done on most credit cards, attract an average of 1.5%, plus an extra 1% on top of that.

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One of the good things about buying online with a credit card is that consumers are automatically protected against any fraudulent transactions. This protection covers everything from overcharging, goods not received to goods that arrived, but not as described.

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In the last week we have implemented smart email forms on our website to help customers better communicate with us and for us to get a better understanding as to customers’ needs.

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Internally, we like to boast about monthly net gross margins. For example, in February, they were about 15%, meaning gross margins (selling price minus the actual cost of raw materials) would be about 20%.

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So we’ve finally gotten rid of Blogspot and integrated our blog into existing site.

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